Cancellation policy

1. SUBSCRIPTION POLICY

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

By selecting the subscription option at checkout, customers agree to recurring monthly charges at the stated subscription price. It is the customer's sole responsibility to review their order details before completing purchase. Hairy Kiddos does not offer refunds on subscription renewal orders where the customer failed to cancel prior to the renewal date. Subscriptions can be cancelled at any time via email to hello@hairykiddos.com before the next renewal date.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

2. ORDER ACCURACY POLICY
Customers are responsible for reviewing all items, quantities, and options selected before completing their purchase. Hairy Kiddos cannot be held responsible for orders placed incorrectly by the customer, including but not limited to wrong quantities, variants, or subscription options selected at checkout.

3. UNRESPONSIVE CUSTOMER POLICY
For orders requiring customer action (e.g. address confirmation, variant selection), Hairy Kiddos will attempt to contact the customer a maximum of 3 times within 7 days. If no response is received, the order will be processed and shipped based on the information provided at checkout. No refund will be issued for orders shipped under these circumstances.

4. RETURNS & REFUNDS
We offer a 30-day return policy on unused, unopened items in original packaging. Refunds are processed within 5-7 business days to the original payment method. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.